When it comes to extended auto warranties and vehicle protection services, consumers often turn to the Better Business Bureau (BBB) for insights into a company’s credibility. MotoAssure BBB reviews have gained attention, with many potential customers asking if the service is reliable. In this article, we will explore MotoAssure’s profile, complaints, BBB accreditation status, and what it all means for drivers considering this company.
MotoAssure Profile Biography
| Attribute | Details |
|---|---|
| Company Name | MotoAssure |
| Industry | Vehicle Service Contracts / Auto Warranty |
| Headquarters | United States (exact office details vary by source) |
| Services Offered | Extended auto warranties, vehicle protection plans, roadside assistance |
| BBB Accreditation | Not accredited (as of recent BBB listings) |
| BBB Rating | Frequently low (D or F in many cases, depending on complaints) |
| Customer Feedback | Mixed: reports of aggressive sales tactics, denied claims, refund issues |
Understanding MotoAssure and Its Services
MotoAssure markets itself as a provider of extended auto warranties. These plans are designed to protect drivers from high repair costs once their manufacturer’s warranty expires. Typical services include coverage for major mechanical breakdowns, towing, and roadside assistance.
MotoAssure BBB Accreditation Status
According to the Better Business Bureau (BBB), MotoAssure is currently not accredited. Accreditation is optional, but its absence can raise red flags for cautious buyers. Additionally, MotoAssure’s BBB rating has fluctuated, with many reviews citing issues around customer service, claim denials, and refund delays.
Customer Complaints and Reviews on BBB
A significant number of BBB complaints against MotoAssure involve:
- Aggressive Sales Calls: Many customers report receiving repeated unsolicited calls.
- Denied Claims: Some claim their repair requests were rejected, even when covered.
- Refund Delays: Customers who canceled plans often experienced long refund wait times.
- Communication Issues: Difficulty reaching customer service is a common theme.
While some customers report positive experiences, the overwhelming pattern is negative.
Is MotoAssure Legit or a Scam?
MotoAssure is a real company offering auto service contracts. However, its BBB track record suggests caution. While not necessarily a scam, the company’s reputation indicates that buyers should carefully read the fine print and compare it with other warranty providers before signing.
Alternatives to MotoAssure
If MotoAssure’s BBB reviews make you hesitant, consider alternatives such as:
- Endurance Warranty Services
- CarShield
- Protect My Car
- Manufacturer Extended Warranties
These providers generally have more transparent BBB ratings and better customer service records.
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FAQs
No, MotoAssure is not currently accredited by the Better Business Bureau.
The company’s rating has often been low (D or F), largely due to customer complaints.
Common complaints include denied claims, refund issues, and aggressive sales tactics.
MotoAssure is a legitimate company, but its negative reviews raise concerns about reliability.
Companies like Endurance, CarShield, and Protect My Car often receive better customer feedback.
Conclusion
MotoAssure may provide coverage options for drivers seeking extended warranties, but its BBB profile shows a history of dissatisfied customers, poor ratings, and unresolved complaints. Before committing, consumers should compare multiple providers, read contracts carefully, and check BBB ratings as part of their research.